How do I qualify for Gaiam Pro purchases?
If your purchases will total more than $10,000 annually, please contact Gaiam Americas Trade division at 1-800-482-3815. If the total of your annual purchases will be less than $10,000, Gaiam Pro will handle the account. Gaiam Pro requires business verification for wholesale purchases. We MUST receive one of the following:
- Sales and Use tax certificate (a.k.a. Resale Tax ID#, Seller's Permit)
- Federal ID # (also referred to as an E.I.N., which stands for Employer Identification Number) on official government paperwork (Social Security # not acceptable)
- Copy of city business license
- Certificate from Professional Yoga/Pilates Organization with customer's name on it ,along with a class schedule. (For yoga instructors)
Please note: We do not accept handwritten information on plain paper or information over the phone. The document must be official.
How do international customers qualify for wholesale discounts?
The wholesale program doesn't apply to international customers. There is a wholesale contact for Canadian customers.
How do I qualify for wholesale if I live in Canada?
To become a wholesale customer, please contact firstname.lastname@example.org.
Where do I send my documents for wholesale approval with Gaiam Pro?
You may submit the documents by mail, fax or email.
Address: PO Box 3095
Boulder, CO 80307-3095
Do I qualify for Gaiam Pro purchases because I received a Gaiam Pro Catalog?
A customer IS NOT automatically qualified to purchase wholesale from the Gaiam Pro catalog because they received a catalog. All customers must submit the required documents to be approved for wholesale purchasing.
How do I place an order?
Prepaid orders can be placed by phone, fax, mail or email. Online ordering is not available at this time.
Phone: 1-800-959-6116 M-F 7am to 6pm MST
What are the order minimums?
We require a minimum dollar amount for each purchase. The first purchase must be a minimum of $150, with each subsequent order a minimum of $150. There are no minimums for the number of individual items purchased.
Are all of the items Gaiam sells available for wholesale?
Only Gaiam proprietary products featured in the Gaiam Pro catalog and order form are available for wholesale discounts. No home line products are available at this time.
Do all the items come in retail packaging?
Some items may come as raw product (no retail packaging).
What is Fish Crane?
Gaiam Pro was formerly known as Gaiam Fish Crane catalog for yoga professionals, founded in New Orleans, Louisiana in 1992, which became part of the Gaiam family in June 2000. The Fish Crane name was changed to Gaiam Pro in June 2004.
What is your return policy?
Gaiam Pro's returns department must receive any unopened returns within 30 days from the date of receiving the order. Returns will be processed for a full refund or credit, less shipping charges.
How/where do you ship?
Gaiam Pro will ship standard deliveries by Fed Ex Ground within the contiguous 48 states. Alaska, Hawaii and territorial islands will ship the best way through Freight, USPS or Fed Ex. We also use a variety of freight companies for large size orders exceeding 100 lb. Express delivery is also available. All shipping charges will be based upon the weight of the order. Shipping fees may increase slightly for some oversized items ordered.
Does Gaiam drop ship?
Gaiam doesn't drop ship.
What forms of payment do you accept?
Orders placed by phone, fax or email must be prepaid using a credit card. We accept Visa, MasterCard, American Express and Discover. Orders placed by mail can be prepaid using a credit card, check or money order.
Do you have credit terms?
We do not have credit terms; all phone, faxed or emailed orders must be paid by credit card at the time of purchase, mail orders may be paid by check or money order.
What is the wholesale discount?
There are no quantity minimums and no quantity discounts. The discount applied to the order is determined by the total SRP of the order -
$150-$249.99 30% off
$250-$349.99 35% off
$350-$499.99 40% off
$500 or more 45% off